General

General FAQ's about your Test Results

• What does HIPAA stand for?
• What does Detected mean? What does Not Detected mean on my results? What is the difference between positive and detected? What is the difference between negative and not detected?
• How often should I be tested?
• I had COVID-19 and have recovered. Should I get tested again?
• My test result is invalid or rejected. What does that mean?
• What does an Inconclusive test mean?
• What type of testing do you provide?
• I tested positive, what do I do now?
• Why can’t you give me my results over the phone?
• What are your hours of operation?
• How do I open an encrypted email?
• Can you email my results?
• Can you text me my results?
• What is the website we go on to access our results?
• I received my results, but my family member/friend/coworker didn’t get there’s. Can you tell me their results?
• Can I schedule an appointment to be tested at your facility?
• Can I get my test results over the phone?
• I can’t access my results on portal
• How long should pooled test results take?
• When can I expect to receive my results?
• How accurate is your pooled test?
• What does an unusable result mean for pooled tests?
• What does an indeterminate result mean for pooled tests?