---
title: General | Help Center
description: General FAQ's about your Test Results
---

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1. [Help Center](https://secure.ciandx.com/migration/knowledge)
2. [General](https://secure.ciandx.com/migration/knowledge/general)

# General

 General FAQ's about your Test Results

- [What does HIPAA stand for?](https://secure.ciandx.com/migration/knowledge/what-does-hipaa-stand-for)
- [What does Detected mean? What does Not Detected mean on my results? What is the difference between positive and detected? What is the difference between negative and not detected?](https://secure.ciandx.com/migration/knowledge/what-does-detected-mean-what-does-not-detected-mean-on-my-results-what-is-the-difference-between-positive-and-detected-what-is-the-difference-between-n-1616626349207)
- [How often should I be tested?](https://secure.ciandx.com/migration/knowledge/how-often-should-i-be-tested)
- [I had COVID-19 and have recovered. Should I get tested again?](https://secure.ciandx.com/migration/knowledge/i-had-covid-19-and-have-recovered.-should-i-get-tested-again)
- [My test result is invalid or rejected. What does that mean?](https://secure.ciandx.com/migration/knowledge/my-test-result-is-invalid-or-rejected.-what-does-that-mean)
- [What does an Inconclusive test mean?](https://secure.ciandx.com/migration/knowledge/what-does-an-inconclusive-test-mean)
- [What type of testing do you provide?](https://secure.ciandx.com/migration/knowledge/what-type-of-testing-do-you-provide)
- [I tested positive, what do I do now?](https://secure.ciandx.com/migration/knowledge/i-tested-positive-what-do-i-do-now)
- [Why can’t you give me my results over the phone?](https://secure.ciandx.com/migration/knowledge/why-cant-you-give-me-my-results-over-the-phone)
- [What are your hours of operation?](https://secure.ciandx.com/migration/knowledge/what-are-your-hours-of-operation)
- [How do I open an encrypted email?](https://secure.ciandx.com/migration/knowledge/how-do-i-open-an-encrypted-email)
- [Can you email my results?](https://secure.ciandx.com/migration/knowledge/can-you-email-my-results)
- [Can you text me my results?](https://secure.ciandx.com/migration/knowledge/can-you-text-me-my-results)
- [What is the website we go on to access our results?](https://secure.ciandx.com/migration/knowledge/where-can-we-access-our-results)
- [I received my results, but my family member/friend/coworker didn’t get there’s. Can you tell me their results?](https://secure.ciandx.com/migration/knowledge/i-received-my-results-but-my-family-member/friend/coworker-didnt-get-theres.-can-you-tell-me-their-results)
- [Can I schedule an appointment to be tested at your facility?](https://secure.ciandx.com/migration/knowledge/can-i-schedule-an-appointment-to-be-tested-at-your-facility)
- [Can I get my test results over the phone?](https://secure.ciandx.com/migration/knowledge/can-i-get-my-test-results-over-the-phone)
- [I can’t access my results on portal](https://secure.ciandx.com/migration/knowledge/i-cant-access-my-results-on-portal)
- [How long should pooled test results take?](https://secure.ciandx.com/migration/knowledge/how-long-should-pooled-test-results-take)
- [When can I expect to receive my results?](https://secure.ciandx.com/migration/knowledge/when-can-i-expect-to-receive-my-results)
- [How accurate is your pooled test?](https://secure.ciandx.com/migration/knowledge/how-accurate-is-your-pooled-test)
- [What does an unusable result mean for pooled tests?](https://secure.ciandx.com/migration/knowledge/what-does-an-unusable-result-mean-for-pooled-tests)
- [What does an indeterminate result mean for pooled tests?](https://secure.ciandx.com/migration/knowledge/what-does-an-indeterminate-result-mean-for-pooled-tests)

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